Help & Customer Care
Frequently Asked Questions & Care Guide
Authentic answers about our handcrafted crochet thalposh, custom saree blouse tailoring, delivery across India, and gentle fabric care.
🌸 Handmade Craft & Authenticity
Are all products at Seema Creations genuinely 100% handmade?
Yes, absolutely! Every single piece—whether a crochet pooja thalposh, door toran, or designer blouse—is individually handcrafted with personal care by artisan Seema (Mom) and our dedicated atelier karigars in Pipliamandi, Mandsaur, Madhya Pradesh. No mass-market factory shortcuts are ever taken.
🌸 Custom Sizing & Bespoke Orders
How does bespoke custom sizing work for saree blouses and ethnic wear?
We specialize in personalized fitting! On any blouse or garment product page, you can select 'Custom Stitching Fit' and provide your exact bust, waist, shoulder width, armhole, and desired blouse length. You can also refer to our visual Measurement Guide (/measurement-guide) or send your measurements directly to us on WhatsApp.
Can I request custom color combinations for crochet thalposh and torans?
Yes! We welcome custom color requests for mandir themes, wedding decor, and festive celebrations. You can choose specific color palettes (e.g., Red & Golden, Turmeric Yellow & Green, Pure White) by submitting a custom order inquiry through our Custom Orders section (/custom-orders) or reaching out on WhatsApp.
🌸 Shipping & Delivery
How long does dispatch and delivery take across India?
Ready-to-ship products are dispatched within 24 to 48 business hours. Made-to-order and custom-tailored creations require 4 to 8 working days crafting time depending on embroidery complexity. Delivery typically takes 3 to 5 business days across all serviceable pincodes in India via trusted express courier partners.
🌸 Payments & Ordering
Is Cash on Delivery (COD) available for orders?
Yes, we proudly offer Cash on Delivery (COD) across all serviceable pincodes in India for your utmost peace of mind. We also accept secure prepaid payments via UPI (Google Pay, PhonePe, Paytm), Net Banking, and Debit/Credit Cards.
🌸 Product Care & Washing
How should I wash and care for my handmade crochet thalposh and home decor?
Handmade cotton crochet should be gently hand-soaked in cool or lukewarm water with mild liquid detergent or baby shampoo for 3-5 minutes. Never wring or twist. Roll in a clean terrycloth towel to absorb excess water, reshape the floral petals, and dry flat in the shade. Iron on low cotton setting if desired.
🌸 Returns & Alterations
What is your return and alteration policy on handmade items?
Because handmade and custom-tailored items are uniquely created for individual buyers, customized garments cannot be returned for a cash refund. However, if there are any sizing or fitting discrepancies, we offer complimentary alterations within 7 days of delivery to ensure you are 100% satisfied.
🌸 Customer Care & Contact
Can I speak directly with the artisan for wedding orders or bulk gifting?
Yes! We love interacting with our customers. You can click the WhatsApp button on our website or message us at +91 8962494792 (or email orders@seemacreation.in) to discuss wedding shagun thalis, return gifts, bulk pooja decor, and custom bridal blouse requirements.
Have a Bespoke Request or Special Question?
Our artisan team is personally available to help you with custom color matching, dimensions, and express delivery requests.